Privacy Policy
Last updated: April 1, 2026
Introduction
Shocker Hitch (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
Information We Collect
Personal Information
When you place an order, create an account, or contact us, we may collect your name, email address, mailing address, phone number, and payment information (processed securely through our payment provider).
Automatically Collected Information
When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
Order Information
We retain records of your purchases including products ordered, order dates, shipping addresses, and transaction amounts for order fulfillment, customer service, and warranty purposes.
How We Use Your Information
- Process and fulfill your orders, including shipping and returns
- Communicate with you about your orders, account, and customer service inquiries
- Send transactional emails (order confirmations, shipping updates)
- Send marketing emails if you have opted in (you can unsubscribe at any time)
- Improve our website, products, and customer experience
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You can control cookies through your browser settings, though disabling them may affect site functionality.
- Essential cookies: Required for the website to function (shopping cart, checkout, authentication).
- Analytics cookies: Help us understand how visitors use the site so we can improve it.
- Marketing cookies: Used to deliver relevant ads and measure campaign performance.
Third-Party Services
We may share your information with trusted third parties who assist us in operating our business:
- Payment processors: To securely process your payment. We do not store credit card numbers on our servers.
- Shipping carriers: To deliver your orders. We share your shipping address and contact information with our carriers.
- Analytics providers: To help us understand website usage patterns and improve our services.
- Email service providers: To send transactional and marketing emails on our behalf.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Order records are kept for a minimum of 7 years for warranty and tax purposes. You may request deletion of your account and personal data at any time by contacting us.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing of your data
- Request a portable copy of your data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at support@shockerhitch.com.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmission. Payment information is processed through PCI-compliant payment processors and is never stored on our servers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised “last updated” date. We encourage you to review this page periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: